Policies
Privacy Policy
Last updated: January 2024
1. Introduction
Redline Autoworks ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect and process the following types of information:
- Contact Information: Name, email address, phone number, and mailing address
- Vehicle Information: Make, model, year, VIN, and modification history
- Service Information: Details about services requested and performed
- Payment Information: Billing information (processed securely through third-party payment processors)
- Communication Records: Records of correspondence with our team
- Technical Data: IP address, browser type, and device information when you visit our website
3. How We Use Your Information
We use your personal information to:
- Provide and improve our services
- Communicate with you about appointments, quotes, and service updates
- Process payments for services rendered
- Maintain records of work performed on your vehicle
- Send you marketing communications (with your consent)
- Comply with legal obligations
- Improve our website and user experience
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Parts suppliers and manufacturers (when necessary for warranty or parts orders)
- Payment processors (for billing purposes)
- Service providers who assist in our business operations
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Withdraw consent for marketing communications
- Request deletion of your data (subject to legal requirements)
7. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records are typically retained for 7 years for warranty and liability purposes.
8. Cookies
Our website may use cookies to improve user experience. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: contact@redlineautoworks.com.sg
Phone: +65 9436 8998
Address: 8 Kaki Bukit Avenue 4 #04-48, Singapore 415875